If your bags do not arrive at your destination or they arrive damaged, please report this to the baggage service counter in the terminal and we will make every reasonable effort to help you.

Claim and Lawsuit

Claims on damaged bags must be reported to Air China in writing within 7 days of receiving the checked bag.
Claims on delayed bags must be reported to Air China in writing within 21 days of receiving the bags.

Lawsuits must be settled within two years from the date the plane arrived at the destination, should have arrived at the destination, or termination date of transportation, or the lawsuit shall be abandoned.

Domestic Flights

• If checked baggage is damaged or lost, the compensation should be less than RNB100 per one (1) kilogram (2.2 lbs). If the baggage is worth less than RNB100 per kilogram (2.2 lbs), it should be compensated according to actual value.

• If checked baggage is damaged, it should be compensated according to the depreciated value of the baggage or the repair cost of the baggage.

International Flights

• In accordance with the international transportation policies of the Montreal Convention, the baggage compensation limit is 1000 special withdrawing rights for each passenger. A special withdrawing right refers to the special withdrawing right regulated by the International Monetary Fund and one (1) special withdrawing right is valued at 1.37 dollars of which the exchange rate is floating. This would apply to all US-China flights.]

• Baggage compensation shall be confirmed according to related regulations of baggage transportation for Air China

If your baggage is insured, we can provide to you related documents to make a claim with your insurance company